Terms of Service

Company Rules & Regulation

Rule 1: 

we are not responsible to refund or to compensate any money if the tour or any part thereof cancelled due to political issue , natural disaster, and cancellation of train or Situation beyond our any reason whatsover. However in any circumstances if the tour is extended for any exigencies the extra cost thereof will have to borne by the passengers.

Rule 2:

 we are not responsible to refund or to compensate any amount if the tourist fails and neglects to join the schedule tour or cannot complete the same for his/their personal reasons.

Rule 3: 

To operate the tour successfully for the interest of the tourist the Tour Manager may change the programme. Decision of the Tour Manager is final & tourist to abide the same during the tour.   

Rule 4: 

During the tour is any adverse condition or incidents occurs or happens due to the misbehavior, any illegal act or any act that is socially not accepted by the passengers, Passengers concern will be the solely responsible for that occurrence or happening.

Rule 5: 

Kindly note that luggage should be handled and taken care of by the passenger(s) his/her/them self/selves at the Railway stations, Train and up to the or car at or near the railway station. We will only handle luggage at the hotels. The responsibility of the luggage completely belongs to the passengers. Travels Tara Ma is not by any means responsible for theft, burglary, damage or loss of luggage of the passengers. The tour Manager or any staff of Travels Tara Ma is not responsible or liable to fix the rates of the porters or negotiate with them at the railway stations or any where for the passengers.

Rule 6: 

No service will be available for the AC Railway reserved tourist those who are travelling with us in the same train.

Rule 7: 

Agreed package cost may increase in case of fuel cost of Transportation increase after booking. Room allotment in the Hotels as per Family wise except some destinations like Kedar /Badri / Yamunatri / Gangotri  etc.

Rule 8: 

All the passengers are requested to carry 22’’ suitcase and one small handbag. Company will not responsible for any extra luggage.

Rule 9:

we are not responsible for delay in train running beyond schedule time and any additional cost of Food in train will be borne by the Tourist.

Rule 10:

Enrollment of child if any is mandatory.

Rule 11:

Rooms are allotment on lottery basis in every accommodation, any request otherwise by the tourist may not entertained. 

Rule 12:

For Short Tours (1 night 2 days)  (2 nights 3 days) or (3 nights 4 days) non-refundable, but adjustable. Booking with full payment.

Rule 13:

The Passengers who are availing other mode Journey (Other than Train), They are not eligible for refund any amount, In case of tour is deferred/postponed due to cancellation of Train by the Railway Authority.

Rule 14: 

Passengers must provide Identity card , voter Id/Card / Passport / Aadhaar Card at the time of Booking.

Rule 15: 

All the Tourists are requested to carry photo Identity Card with them during the Tour.

Rule 16: 

Single Occupancy Supplement charges will be extra as per the sectors will be borne by the Tourists.

Rule 17:

we follow the  Indian Government covid rules & regulations.

Rule 18:

Double doze vaccine certificate or before 48/72 hours rtpcr test report applicable.

Rule 19:

If  tour  will  be  cancelled  due  to  any  political  disturbance, natural  calamites,  covid  lockdown  advanced  amount  will be adjustable  not  refundable.

Rule 20:

within the tour if facing any  lockdown situation  extra  amount paid by party.  

company will not responsible for that situation.

Rule 21:

Train seat  occupancy depend on Indian railway , but bus seat for touring not fixed it will be rotational wise.

Rule 22:

Booking Money 35% of the Principal Package Money to be deposited at the time of Booking.

RULES FOR CANCELLATION OF TICKET/ TOUR & REFUND

From the Date of Booking 30 Days before Journey date 25 % per head on Principal Package Money.

From the Date of Booking 30 Days – 15 Days before Journey date 50 % per head on Principal Package Money.

From the Date of Booking 15 Days – 04 Days before Journey date 75 % per head on Principal Package Money.

No refund is admissible if the booking is cancelled within 72 hours (3 days) of the scheduled time of departure or thereafter.

No refund in tour price will be allowed for the untraveled portion of the tour either of sickness or any other reason.

No Cancellation or Booking or any Change in voucher is accepted over Telephone.

Cancellation will be acted upon only when the Advanced / Final Voucher are surrendered at our office for cancellation. Travels Tara Ma will not be liable if such Advanced / Final Voucher is not delivered in time. Xerox is not acceptable under any circumstances]

No cancellation charge, would be levied if the Particular Tour is cancelled by us.

No claim for any refund will be entertained when the passenger doesn’t arrive at the station before departure of the train for which reservation has been made. In such cases, passengers may join next or subsequent station at their own cost. If tour is cancelled by the passenger continuation will not be considered. Please do not request for the consideration of cancellation rules